Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorised access to our systems
• Using automated systems to extract data
• Posting false or misleading information
• Any activity that may disrupt service to other users

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of LumiCraft and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our LED lighting products (including batten lights, decorative wall lights, LED panels, and strips). However:

• Product images may vary slightly from actual items due to screen settings
• Technical specifications are subject to change without notice
• Some products may require professional installation

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline. Orders are typically processed within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of purchase. Your card will be charged when we process your order.

4. Shipping and Delivery

4.1 Shipping Options

We ship worldwide (excluding some Asian and remote regions) via:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.2 Delivery Responsibilities

Once shipped, you become responsible for:

• Providing accurate delivery information
• Any customs fees or import duties
• Inspecting goods upon delivery for damage

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

Non-returnable items include custom products like cut-to-length LED strips and made-to-order coving.

5.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Obtain an RMA number
3. Ship item to our Coventry address with RMA visible

Original shipping fees are non-refundable unless the return is our error.

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate:

• Contact details
• Delivery address
• Payment information

6.2 Product Use

You agree to:

• Use products as intended
• Follow all installation and safety instructions
• Consult professionals for complex installations

7. Limitation of Liability

LumiCraft shall not be liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper installation or use
• Delays beyond our reasonable control
• Customs delays or import restrictions

Our total liability for any claim shall not exceed the purchase price of the product in question.

8. General Provisions

8.1 Changes to Terms

We may update these terms at any time. Continued use of our site constitutes acceptance of changes.

8.2 Governing Law

These terms are governed by English law. Any disputes shall be resolved in English courts.

8.3 Contact Information

For questions about these terms:

LumiCraft Sales Store
51 Hertford St, Coventry, GB CV7S 3GL
Email: [email protected]