Shipping & Returns

At LumiCraft, we’re committed to making your lighting experience as seamless and brilliant as our LED products. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction with your premium lighting solutions.

Shipping Information

Order Processing

We typically process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding some Asian and remote regions):

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your LumiCraft lighting products. If you’re not happy with your purchase of our batten lights, decorative wall lights, LED panels, or other items, we’re happy to help.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact us within 15 days of delivery at [email protected] with your request
2. Provide your order number and details about the product you’d like to return
3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
4. Package the item securely in its original packaging with the RMA number clearly visible
5. Ship the item back to our Coventry address using a trackable shipping service

Return Shipping Address

All returns should be sent to:

LumiCraft Returns Department
51 Hertford St
Coventry, GB CV7S 3GL

Important: Always include your RMA number on the package. Returns without an RMA number may experience processing delays.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we’ll process your refund or exchange. Here’s what to expect:

• Refund method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing time: 3-5 business days after approval
• Bank processing: Additional 3-10 business days depending on your financial institution
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

If you need to exchange an item for a different size or model:

• Follow the standard return process above
• Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
• We’ll process your exchange once we receive the original item
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected] with photos of the damaged product or packaging
• We’ll arrange for a replacement or refund at no additional cost to you
• In some cases, we may ask you to return the damaged item using a prepaid shipping label

International Returns

For customers outside the UK:

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to ensure your LumiCraft lighting experience is as bright and seamless as our LED products.