Privacy Policy

Last Updated: [Insert Date]

Welcome to LumiCraft (“we”, “our”, or “us”). We specialise in premium LED lighting solutions including batten lights, decorative wall lights, LED panels, and commercial lighting systems. Your privacy is important to us, and we are committed to protecting your personal data in line with the UK GDPR and other applicable data protection laws.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Card details (processed securely via PCI-compliant gateways), PayPal email (we never store full card numbers)
• Account Information: Username, password (hashed), preferences for registered users
• Order History: Details of purchased LED products (batten lights, downlights, etc.)

Technical & Usage Data

• Device Information: IP address, browser type, operating system
• Browsing Data: Pages visited, time spent, products viewed (especially our LED strip collections and decorative lighting)
• Cookies Data: See Section 6 for details

2. How We Use Your Information

We use your data to:

• Process orders for our LED lighting products and provide customer support
• Secure payments through our encrypted payment gateway
• Personalise your experience with product recommendations (e.g., matching LED coving with your previous decorative wall light purchases)
• Improve our website and product offerings (particularly important for our commercial clients purchasing LED panels in bulk)
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security (critical for our international sales)
• Comply with legal obligations (VAT, customs for global shipments)

3. Data Sharing & Disclosure

We may share information with:

• Payment Processors: To complete transactions (PayPal, card networks)
• Shipping Providers: For order delivery (address details only)
• Service Providers: Website hosting, analytics (data minimised)
• Legal Authorities: When required by law

We never sell your data to third-party marketers.

4. Data Storage & Security

Your data is protected by:

• Secure Servers: Hosted in GDPR-compliant facilities
• Encryption: 256-bit SSL for all data transmissions (same standard used for our payment processing)
• Access Controls: Strict staff access limitations
• Data Retention: Only as long as necessary (7 years for financial records per UK law)

5. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (where permissible)
• Object to certain processing
• Request data portability
• Withdraw consent (for marketing communications)

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies to:

• Essential Cookies: Enable core functions (shopping cart for your LED strip orders)
• Analytics Cookies: Understand how customers navigate between our batten lights and decorative collections
• Preference Cookies: Remember your settings (e.g., currency preference for international orders)

You can manage cookies via browser settings. Note that disabling cookies may affect site functionality.

7. International Transfers

As we serve customers globally (excluding some Asian and remote regions), data may be transferred outside the UK/EEA. We ensure such transfers comply with GDPR using:

• EU Standard Contractual Clauses
• Recipient country adequacy decisions

8. Changes to This Policy

We may update this policy to reflect changes in our LED product offerings or legal requirements. Significant changes will be notified via email or website notice.

9. Contact Us

For privacy-related inquiries:

LumiCraft Data Protection Officer
51 Hertford St, Coventry, GB CV7S 3GL
Email: [email protected]