Welcome to LumiCraft’s FAQ section, where we illuminate all your questions about our premium LED lighting solutions. Whether you’re a design-conscious homeowner, commercial client, or DIY enthusiast, find answers to common queries about our products, delivery, payments and more.
Product Information
What types of LED lighting products does LumiCraft offer?
We specialise in a wide range of premium LED lighting solutions including:
- Batten Lights and Bulkhead Lights for functional illumination
- Decorative Wall Lights for aesthetic appeal
- Downlights and Spotlights for focused lighting
- LED Coving for ambient lighting effects
- Various LED Strips (Neon, Low Voltage, Mains Voltage) with profiles and controllers
- LED Panels for commercial applications
Are your LED products suitable for both home and commercial use?
Absolutely! Our range includes products perfect for residential spaces (like decorative wall lights and LED coving) as well as commercial-grade solutions (such as batten lights and LED panels). Many DIY enthusiasts also love our LED strips and profiles for custom projects.
Ordering & Account Questions
How do I create an account on your website?
Simply click on the “Account” or “Register” link at the top of our website. You’ll need to provide some basic information and can then track orders, save preferences, and checkout faster in future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch phase.
Payment Options
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. PayPal transactions are handled entirely by PayPal’s secure system.
Delivery Information
Where do you deliver and how long does shipping take?
We ship globally (excluding select regions in Asia and remote areas) from our Coventry warehouse. Delivery times are:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch (£12.95 flat rate)
- Free Shipping (EMS): 15-25 business days after dispatch (for orders over £50)
Can I track my order?
Yes! All international shipments include tracking. You’ll receive an email with your tracking number when your order leaves our warehouse, allowing you to follow your package’s journey to your doorstep.
Do you offer expedited shipping for urgent orders?
Our standard shipping via DHL/FedEx is already quite prompt (10-15 business days). For commercial clients with urgent large quantity orders, please contact [email protected] to discuss custom shipping solutions.
Returns & Warranty
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return and receive instructions.
What if my product arrives damaged?
We take great care in packaging fragile items like LED coving and decorative pieces. In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Do your products come with a warranty?
Yes, all our LED products come with manufacturer’s warranties against defects. Warranty periods vary by product – please check individual product pages or contact us for specific warranty information.
Commercial & Bulk Orders
Do you offer special pricing for large commercial orders?
Yes, we provide competitive pricing for bulk orders of LED panels, batten lights, and other commercial lighting solutions. Please email [email protected] with your requirements for a custom quote.
Can you ship installation accessories with my main order?
Certainly! DIY enthusiasts and professionals can order all necessary installation accessories (like LED strip profiles and low voltage components) together with main products. Just ensure everything is in your cart before checkout for consolidated shipping.
Still have questions? Our lighting experts are here to help! Contact us at [email protected] or visit our showroom at 51 Hertford St, Coventry, GB CV7S 3GL.
Ready to transform your space with premium LED lighting? Explore our collections today and experience the LumiCraft difference.